Kenneth Higgins Thanks for the heads-up about the product guide.  Try it again.  We had some issues and I needed to re-do the second half of the guide-- I'm still working on that this morning, so hopefully I'll move faster than you can install. :-)  If you reach the end of where I am, check back later in the day-- I plan to have it finished by tonight.

As for the lightbars, wait and see how things work.  That looks like the wire was pulled harder than it should have been.  It also looks like you put that transparent dark blue slope on the top, which you should not have done.  That's not where it goes, and you really need to wait until the instructions tell you about how to finish the lightbars because they are very fragile, and now it looks like you may have tried putting another slope on top of that wire part, and damaged it.

Just saying, that's what it looks like.  PLEASE do not do anything until you follow the instructions.  I've spent close to 40 hours taking over 400 photos and writing tens of thousands of words to help avoid situations like you seem to be encountering.

Follow the steps please.

Kenneth Higgins Everything is operational, everything is online, everything is complete.  Honestly I do not know what you are seeing on your end.  Your tone on these posts, and your accusatory approach, is disappointing, especially considering that we have always gone above and beyond for you.  Just so everyone else reading this knows how far we go for our customers, with the last (smaller) Ecto-1 you bought last year, here is what we did:

• We shipped your kit.  You claimed it was broken when you received it.  Of all of these kits that were made and shipped, you are the only person to have reported anything like this.
• We sent you replacement parts, for free.  You claimed they were broken when they arrived.
• We sent you more replacement parts, again for free.  Again, you claimed these were broken when they arrived.
• We said, send your entire Ecto-1 to us, and our CEO will install the light kit for you, FOR FREE.  You did this, and we fixed it and sent back to you.  You were very satisfied with the end result.

I challenge you to find another company that would have done even half of these things for you, given the circumstances.

Let's fast-forward to the process with this (larger) Ecto-1 kit:

• You pre-ordered it and immediately complained that we had not told you that the USB connector on the LiPo battery charger you ordered from Adafruit was a USB-mini, not USB-micro.  You said you did not have a USB-mini cable.
• Don't worry, we said, we will send you a USB-mini cable FOR FREE along with your Ecto-1.
• You posed several times on social media saying you were disappointed that your kit was late, despite us sharing in several e-mail newsletters that the delay was caused by a global semiconductor shortage, something that is hurting the smallest to the largest companies and something that was completely beyond our control.
• Last week, yours was the first kit we sent out in the entire batch.  Even though you were by no means the first customer to have placed an order.  I made this decision because you said it was your birthday last week.
• By 6:30am on the day you received your kit, you had already complained that the instructions were not available (something we fixed by 7am that same morning), and you posted a photo showing that you had clearly already jumped the gun, opened boxes and bags, and had already damaged your lightbars by assembling them incorrectly.  Despite what you say above, I do not think it is our responsibility to tell customers NOT to begin installing a kit they don't know how to install without first reading the instructions.  If you look at the instructions, you will clearly see that there are MULTIPLE warnings to be careful with the electronic components, especially regarding the lightbars.

In short, I like to think we bend over backward for our customers.  Anyone reading the history above will, I hope, agree.  I simply cannot understand why you are literally the only customer of ours in the entire world to encounter problems like this time and time again.

What I do know is that this is a pattern: you always blaming us, trying to malign the company I've poured my blood, sweat, tears, and personal savings into for 10 years, over something that is clearly not our fault.

You can return the lightbars to us, but we will not send you a free replacement.  We are done sending you anything for free.  You can purchase replacements-- and pay for shipping-- for any parts in your kit that you have damaged.  We are more than happy to help with this, and to do what we can to get you up and running, but I simply will not stand for any more of this anger and misinformation being posted publicly.

Kenneth Higgins As I mentioned earlier, the guide was available less than 60 minutes after you first notified us about it.  The instructions were definitely working on Saturday.

If you are using an Android device, then there can be issues with the native app and accessing guides-- this is something I've been trying to get Dozuki to fix for months, but it's out of my control.  You can always access the full guide and attachments via a web browser, via the link provided in your welcome letter (https://bit.ly/kit34-v1).

Kenneth Higgins Use a web browser.

Rick rivera Thanks so much Rick for your kind words.  I'm thrilled that you have finished the installation and that you're happy with the result-- especially the doors. :-)

Kenneth Higgins OK, I'm going to work on a guide that will walk through these types of troubleshooting issues.  Hoping to have it done by the end of this week.  RE: the doors, if the sounds aren't working, make sure the "DOOR" switch is UP and the little green light above the switch is on-- otherwise the doors will be disabled.  Also, when the doors are enabled, the interior lights don't work with the remote, only with the doors.  Maybe this helps.

Kenneth Higgins Nice!  Glad to hear things are up and running.  Let us know when you post the videos!

Freakmaster I have been thinking of you and your work to add the light kit + the motor.  Very eager to see what creative ideas your mind comes up with.  If anyone can do it, you can. :-)

Freakmaster Ah this is the challenge I knew you would face when trying to mount with the motor there.  One thing to consider: when making the directions, I moved the TRUNK09X adapter from under the roof to the back section of the roof.  *Maybe* there is room under the main roof to place the controller and other parts?  I was not brave enough to attempt this, but if anyone is, you are!

Freakmaster ok now THAT might be the coolest thing we've seen this entire year.  BRAVO!  When can we expect instructions? 😂