Doubt with my order

I made my order reservation, number 1512222151 on April 5, 2020.
I would like to know when it will be possible to know if the product has been shipped or follow the traceability of the product.
On the Brickstuff website I see that my "Cart" indicates "0 products". Is this a problem?
Thank you.

I have posted this message in the forum. But I think this is the appropriate site.

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  • Hi, thank you for your message.  We have received your order and you are in the queue.  You placed a pre-order in the May 2020 batch, so your order will likely ship at the end of May.  As we get closer to the ship time, we will communicate with the people in your batch of orders via e-mail, so you will have a sense of when the order will be ready.  Please note however that because of the coronavirus, our offices have been closed for two weeks and they will be closed for another two weeks from now because of an order issued by our state.  We are working on parts at home, but I wanted to let you know of this issue as it may cause a small delay.  Again, we will communicate with you as we get closer to the end of May.  Thank you very much for your order!

     

    Hola gracias por tu mensaje Hemos recibido su pedido y usted está en la cola. Ha realizado un pedido anticipado en el lote de mayo de 2020, por lo que es probable que su pedido se envíe a fines de mayo. A medida que nos acercamos al tiempo de envío, nos comunicaremos con las personas en su lote de pedidos por correo electrónico, para que tenga una idea de cuándo estará listo el pedido. Sin embargo, tenga en cuenta que debido al coronavirus, nuestras oficinas han estado cerradas por dos semanas y estarán cerradas por otras dos semanas a partir de ahora debido a una orden emitida por nuestro estado. Estamos trabajando en piezas en casa, pero quería informarle sobre este problema, ya que puede causar un pequeño retraso. Nuevamente, nos comunicaremos con usted a medida que nos acerquemos a fines de mayo. ¡Muchas gracias por su pedido!

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