New Brickstuff Helpdesk and Emails

Has anyone sent an email to Brickstuff support since June 18th?  It appears that, with the new Helpdesk software, when you send an email it automatically opens a ticket in the system with the contents of the ticket being your email.  I found an email I sent was turned into a ticket, but I am not getting any response.  Anyone else seeing this?

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  • Hi Roy Brewer , very sorry for the delay.  June has been our busiest month in 5+ years, with two shows in the month (we haven't done a show in 2.5 years).  We've been swamped.  I'm literally the only person in the company who responds to technical e-mails and custom requests, so I'm just now getting caught up again.  I see your e-mails and will be responding soon (likely later today).  We'll definitely get you taken care of-- apologies once again for the long silence.  Things should be calmer now for a bit.  👍

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