how do I order spare parts
Hi,
I had a bit of a disaster with the light kit, on of the lights on the docking bay did not work then when I moved the falcon to check the other side the other side fell off and snapped the wires, can I order the parts I require to get this back working?? I'd also like to order parts to extend the USB's as mentioned in the drawing and also a spare magnet and switch for the ramp.
How much would these parts cost and how long would it take
Cheers
gary
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Hi Gary, thank you for your message, and sorry about the trouble! For the docking bay part that wasn't working, we can replace that at no charge, and for the other items, I can send a PayPal invoice for the parts (you don't need a PayPal account to pay). Is this the best e-mail address to use for the invoice?
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Hi Rob,
The best email is the one attached to this account, the parts I require are: 4 pack of 24" connecting cables, 4 pack of Branch04, Docking bay LED Assy x2 and the landing lights Magnetic switch. PayPal is fine for payment if you can send me the invoice and I can get the order sorted, how long do you think it'll take to dispatch??
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gary chapman Thank you Gary. I'll work on the invoice tomorrow. We should be able to send the parts within a week.
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Hi Rob sorry for the delay I've been really busy over the summer, would you be able to work out a price for the parts I mentioned earlier as I intend to get back to this over the winter.
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gary chapman Hi Gary, no it's my delay! So sorry this fell of my radar. I just sent a PayPal invoice this morning-- let me know if any changes need to be made.
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Hi Rob,
Thanks for getting back to me, I think you covered all the parts I needed, if not I'll order more when I get to it, thanks again, I've just paid invoice over PayPal
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gary chapman Thank you very much for the quick payment! We'll get these out to you soon.