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how do I order spare parts

Hi,

 

I had a bit of a disaster with the light kit, on of the lights on the docking bay did not work then when I moved the falcon to check the other side the other side fell off and snapped the wires, can I order the parts I require to get this back working?? I'd also like to order parts to extend the USB's as mentioned in the drawing and also a spare magnet and switch for the ramp.

 

How much would these parts cost and how long would it take

 

Cheers

gary

7 replies

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    • Chief Enthusiast
    • Rob_Klingberg
    • 6 yrs ago
    • Reported - view

    Hi Gary, thank you for your message, and sorry about the trouble!  For the docking bay part that wasn't working, we can replace that at no charge, and for the other items, I can send a PayPal invoice for the parts (you don't need a PayPal account to pay).  Is this the best e-mail address to use for the invoice?

    • gary_chapman
    • 6 yrs ago
    • Reported - view

    Hi Rob,

     

    The best email is the one attached to this account, the parts I require are: 4 pack of 24" connecting cables, 4 pack of Branch04, Docking bay LED Assy x2 and the landing lights Magnetic switch. PayPal is fine for payment if you can send me the invoice and I can get the order sorted, how long do you think it'll take to dispatch??

    • Chief Enthusiast
    • Rob_Klingberg
    • 6 yrs ago
    • Reported - view

    gary chapman Thank you Gary.  I'll work on the invoice tomorrow.  We should be able to send the parts within a week. 

    • gary_chapman
    • 5 yrs ago
    • Reported - view

    Hi Rob sorry for the delay I've been really busy over the summer, would you be able to work out a price for the parts I mentioned earlier as I intend to get back to this over the winter.

    • Chief Enthusiast
    • Rob_Klingberg
    • 5 yrs ago
    • Reported - view

    gary chapman Hi Gary, no it's my delay!  So sorry this fell of my radar.  I just sent a PayPal invoice this morning-- let me know if any changes need to be made.

    • gary_chapman
    • 5 yrs ago
    • Reported - view

    Hi Rob,

    Thanks for getting back to me, I think you covered all the parts I needed, if not I'll order more when I get to it, thanks again, I've just paid invoice over PayPal

    • Chief Enthusiast
    • Rob_Klingberg
    • 5 yrs ago
    • Reported - view

    gary chapman Thank you very much for the quick payment!  We'll get these out to you soon.

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  • 5 yrs agoLast active
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