Ordering problems?

Hoping that someone can help.

I placed an order yesterday and I was supposed to get an email "shortly" after placing the order, but I still haven't receive an acknowledgement.

I've sent an email through the Contact section, but still no replies. 

Has anyone had this issue before?

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  • Rhonda Adams When you ordered, do recall which "batch" you were in?  Orders are batched with an estimated delivery date, for example, if I were to order right now, the estimate is January 2021...


  • Rhonda Adams Hi Rhonda, thanks for your note.  As Paul mentioned, we make and ship these kits in batches.  We've already begun shipping kits in your batch, so you should see your shipping confirmation soon!

  • Rob Klingberg  Thank you for your quick response.  I am anxious to get it LOL

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  • Hello,

    I have ordered a "SKU: KIT34-LIPO" kit for ECTO-1 for delivery in May 2021. Order number: 77093427 on

    my question :
    is my order being processed?

    Site improvement notice:

    you should add an order tracking.

    Thank you

  • logan lucas Hi Logan, thanks for your message!  We just sent out an update newsletter this morning to everyone in your batch of kits-- you should have received it (or will soon receive it)-- make sure to check your junk mail e-mail folders if it doesn't land in your inbox.  The newsletter has all the updated info!

    RE: your suggestion about order tracking-- DEFINITELY.  We're implementing that in our site upgrade which is planned for the end of summer this year.

    Thank you again for your message!

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